Privacy policy

1. Scope of the processing of personal data

As a matter of principle, we process personal data of our users, interested parties or customers only to the extent that this is necessary for the provision of a functional website or for the provision of our services. Personal data is regularly processed only with the consent of the person concerned. An exception applies in those cases where it is not possible to obtain prior consent for factual reasons and the processing of the data is permitted by legal regulations.

2. Legal basis for the processing of personal data.

As far as we obtain the consent of the data subject for processing operations of personal data, Art. 6 para. 1 p. 1 lit. a EU General Data Protection Regulation (DSGVO) serves as the legal basis.

When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) p. 1 lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.

Insofar as processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Art. 6 (1) p. 1 lit. c DSGVO serves as the legal basis.

In the event that vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) p. 1 lit. d DSGVO serves as the legal basis.

If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not override the first-mentioned interest, Art. 6 (1) p. 1 lit. f DSGVO serves as the legal basis for the processing.

3. Data deletion and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage may take place beyond this if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the controller is subject. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

1. Description and scope of data processing

Each time our website is called up, our system automatically collects data and information from the computer system of the calling computer.

The following data is collected:

• Browser type/version of the user;
• Operating system of the user;
• IP address/Internet service provider of the user;
• Date/time of access;
• Websites from which the user's system accesses our website;
• Websites accessed by the user's system via our website.

The data is stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Legal basis for the data processing

The legal basis for the temporary storage of the data and the log files is Art. 6 para. 1 p. 1 lit. f DSGVO.

3. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

The storage in log files is done to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 p. 1 lit. f DSGVO.

4. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

5. Possibility of objection and removal

The collection of data for the provision of the website and the storage of the data in log files is absolutely necessary for the operation of the website. Consequently, there is no possibility of objection on the part of the user.

1. Description and scope of data processing

Our website uses cookies; these are text files that are stored in the Internet browser or by the Internet browser on the user's terminal device. Some of the cookies used are deleted at the end of the browser session, i.e. after you close your browser (session cookies). Other cookies remain on your terminal device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address data to the respective individual extent. Persistent cookies are automatically deleted after a predefined period of time depending on the cookie.

2. Legal basis for the data processing

Insofar as consent has been given by the data subject for the use of cookies, Art. 6 (1) p. 1 lit. a DSGVO serves as the legal basis. When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Art. 6 (1) p. 1 lit. b DSGVO serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures. The legal basis for the processing of personal data using cookies is in particular also Art. 6 para. 1 p. 1 lit. f DSGVO.

3. Purpose of data processing

We use cookies to ensure the best possible functionality of the website and a customer-friendly and effective design of the page visit. These purposes are also our legitimate interest in data processing according to Art. 6 para. 1 p. 1 lit. f DSGVO.

4. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser and in particular the cookie consent tool implemented on the website.

5. Objection and removal possibility

Cookies are stored on the user's computer and transmitted from it to our site. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically by setting the maximum storage period in your browser settings. If cookies are deactivated for our website, it may no longer be possible to use all website functions to their full extent.

The following links will help you to find out how to make settings to reject or accept cookies in the most commonly used browsers:

• Internet Explorer / Windows Edge: http://windows.microsoft.com/de-de/windows-vista/block-or-allow-cookies 
• Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=de
• Safari: https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14
• Opera: http://help.opera.com/Windows/10.20/de/cookies.html

In particular, via a cookie consent tool implemented on the website, the user has the option of activating/deactivating individual cookies according to individual preferences.

1. Booking process

1.1 Description and scope of data processing

The data entered in the respective input mask is transmitted to us and stored. Without entering the fields marked as mandatory, a booking is not possible. Furthermore, we store the IP address of the user as well as the date and time of access.

1.2 Legal basis for data processing

The data processing is carried out in response to your booking and is required in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of your booking or for the fulfillment of the obligations resulting from the concluded contract.

1.3 Purpose of the data processing

The collection of this data is done,

• to be able to identify you as our customer
• to be able to process, fulfill and handle your booking;
• to be able to conduct correspondence with you;
• for invoicing purposes;
• to process any existing liability claims and the assertion of any claims against you.

1.4 Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. This is the case for data stored for the fulfillment of the contract when the data is no longer required for the execution of the contract. Even after the conclusion of the contract, there may be a need to store personal data of the contractual partner in order to comply with contractual or legal obligations. The personal data collected by us for the processing of your booking will therefore be stored until the expiry of the legal obligation to retain data and then deleted, unless we are obliged to store data for a longer period of time in accordance with Art. 6 para. 1 sentence 1 lit. c DSGVO due to tax and commercial law retention and documentation obligations (from HGB, StGB or AO) or you have consented to storage beyond this in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO.

2. Data transmission for contact processing

Insofar as it is necessary for the processing of your booking, we pass on the following data of the travel participants to the third parties indicated in each case for the purpose of contract processing in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO:

• First name, last name Disclosure to airline, transfer agency, hotel, insurance.
• Address, date of birth Disclosure to insurance company (if insurance contract was arranged)
• First name, surname, e-mail, date of birth, club, booking remarks, tennis ID, performance class Passing on to implementing association/partner
• Membership number of partner company Passing on to respective partner company

This information will only be passed on if it is necessary for the execution of the contract.

1. Newsletter

1.1 Description and scope of data processing

With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

For the registration to our newsletter we use the so-called double opt-in procedure. This means that after your registration we will send you an e-mail to the specified e-mail address, in which we ask you to confirm that you wish to receive the newsletter. You must confirm your registration within 24 hours in order to activate your registration. In addition, we store your IP addresses and times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The only mandatory information for sending the newsletter is your e-mail address. The provision of further, separately marked data is voluntary and will be used to address you personally. After your confirmation, we store your e-mail address for the purpose of sending the newsletter.

1.2 Legal basis for data processing

The legal basis is Art. 6 para. 1 p. 1 lit. a DSGVO.

1.3 Purpose of the data processing

The purpose of collecting the user's e-mail address is to deliver the newsletter.

1.4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.

1.5 Revocation and removal option

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare the revocation by clicking on the link provided in every newsletter e-mail or by sending an e-mail to newsletter@patriciotravel.com.

1.6 Shipping service provider, CleverReach

We use the services of CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede.

CleverReach is a service with which the dispatch of the newsletter can be organized and analyzed. If you enter data for the purpose of receiving the newsletter (e.g. e-mail address), this data is stored on the servers of CleverReach in Germany or Ireland. We would like to point out that we evaluate your user behavior when sending the newsletter. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action has taken place after clicking on the link in the newsletter. For more information on data analysis by CleverReach newsletters, please visit: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/. If you do not want any analysis by CleverReach, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. The information will be stored as long as you are subscribed to the newsletter. After unsubscribing, we store the data purely statistically and anonymously. For more details, please refer to the CleverReach privacy policy at: https://www.cleverreach.com/de/datenschutz/.

2. Product recommendations for similar products

2.1 Description and scope of data processing

We use the e-mail address you provide in connection with the booking of trips, in addition to the processing of the contract, to inform you regularly by e-mail about our own similar products by way of direct advertising. This is done regardless of whether you have registered for the newsletter or not.

2.2 Legal basis for the processing

The legal basis for sending product recommendation emails as a result of the sale of goods or services is Section 7 (3) UWG.

2.3 Purpose of the data processing

The purpose of collecting the user's e-mail address is to deliver the product recommendation e-mail.

2.4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.

2.5 Right of objection and removal

You can object to the use of your e-mail address for sending product information at any time without incurring any costs other than the transmission costs according to the basic rates. You can declare your objection by clicking on the link provided in every product recommendation e-mail or by sending an e-mail to info@patriciotravel.de.

3. Direkt mail advertising

3.1 Description and scope of data processing

We use the postal address (together with your name) provided by you in connection with the purchase of goods or services to inform you regularly by letter by way of direct advertising (e.g. to send you interesting offers and information about our products).

3.2 Legal basis for processing

The legal basis for direct mail advertising is Art. 6 para. 1 p. lit. f DSGVO.

3.3 Purpose of data processing

The collection of your name as well as address also serves the purpose of sending you direct mail advertising. According to recital 47 to the GDPR, the processing of personal data for the purpose of direct marketing can be considered as processing serving a legitimate interest. In this context, it must be taken into account in particular that a customer relationship exists between you and us as a result of your purchase and that we therefore have a legitimate interest in informing you about current offers from now on.

3.4 Duration of storage

The data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.

3.5 Right of objection

You can object to this form of direct advertising by letter at any time. You can declare your objection by e-mail to info@patriciotravel.de or by sending a message (e.g. fax or letter) to the contact details given in I. of this declaration.

1. Description and scope of data processing

When you contact us via a form on our website or by e-mail, the data you provide (your e-mail address and any other data you may have provided) is transmitted to us and stored by us. In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.

2. legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 p. 1 lit. a DSGVO if the user has given his consent.

The legal basis for the processing of data transmitted in the course of contacting us is also Art. 6 para. 1 p. 1 lit. f DSGVO.

If the contact aims at the conclusion of a contract, the additional legal basis for the processing is Art. 6 para. 1 p. 1 lit. b DSGVO.

3. Purpose of the data processing

The processing of personal data from the input mask serves solely to process the contact. The other personal data processed during the submission of the form serve to prevent misuse of the form.

4. Duration of storage

We delete the data accruing in this context after the storage is no longer necessary, or restrict the processing if there are legal retention obligations.

5. Possibility of objection and removal

The user has the possibility at any time to revoke his consent to the processing of personal data or to object to the storage of his personal data. All personal data stored in the course of contacting us will be deleted in this case.

1. Scope of personal data processing

This website uses Google Analytics, a website analysis service of Google Inc. (“Google”). Google Analytics uses so called “cookies”, text files, which are saved on your computer and which allow to analyse your usage of the website. The information about Your website usage created by the cookie are sent to a server of Google in the U.S. and will be saved there. In case of activation of IP-anonymisation on this website Your IP-address will be shortened by Google inside member states of the European Union or inside other contracting states to the Agreement on the European Economic Area. Only in exceptional cases your full IP-address is sent to a server of Google in the U.S. and will be shortened there. On behalf of the operator of this website Google will use the information to evaluate your usage of the website, to create reports about the website activities and to provide other services for the website operator connected with the website usage and the internet usage.

The IP-address which is transmitted of your browser by Google Analytics will not be connected with other data by Google.

This website uses Google Analytics with the extension “anonymizeIP()”. This extension shortens your IP-address before further processing, so a personal reference can be excluded. If your collected data have personal references, the references will be therefore excluded and thus the personal data will be deleted immediately.

2. Legal basis for personal data processing

Legal basis for the processing of personal data of the user is Art 6 (1) sentence 1 lit. a DSGVO (GDPR).

3. Purpose of data processing

We use Google Analytics to analyse the usage of our websites and to improve them. With the obtained statistics we can improve our offers and make them more interesting for you as a user.

4. Duration of storage

The data will be deleted since they are no longer required. At Google Analytics after 14 months they will be deleted.

5. Consent / withdrawal of consent

You can activate and deactivate this module to grant or revoke your consent for usage with the cookie-consent-tool implemented on the website.

6. Information of third-party provider

Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.

Terms of use: http://www.google.com/analytics/terms/de.html

Privacy policy: https://policies.google.com/privacy?hl=de&gl=de.

Within the scope of data processing your data could be transmitted to the server of Google LLC. In the U.S. For the transmission of data from the E.U. to the U.S. Google invokes the so called standard privacy clause of the European Commission which should grant the respect of the European leve of data protection in the U.S..

7. Cross-device analysis

This website further uses Google Analytics for cross-device analysis of stream of visitors performed over a user-ID. You can deactivate the cross-device analysis in your clients account at “my data”, “personal data”.

8. Demographic aspects

This website uses the function “demographic aspects” by Google Analytics. Through this reports can be created containing statements about the users’ age, sex and interests. This data could come from in-address advertising of Google and visitors’ data of third-party provider. This data could not be assigned to a specific person. You can deactivate this function at any time by the advertisement settings on your Google account or prohibit capture of your data by Google Analytics as shown in “objection to data collection”.

1. This website uses the so called “Facebook Pixel” by the social network Facebook, operated by Facebook Ireland Limited, 4 Grand Canal Quare, Dublin 2, Ireland (“Facebook”). If a user clicks onto an advertisement created by us shown on Facebook, so Facebook Pixel adds an addition to the URL of our connected site. Provided our site allows data sharing with Facebook via Pixel, this URL-parameter will be inscribed in the user’s browser via a cookie, which is set by our linked site itself. This cookie will be read out by Facebook Pixel and enables a redirection of data to Facebook.

With help of Facebook Pixel Facebook is enabled to define the visitors of our online offer as target group for display of advertisement (so called “Facebook-Ads”). Accordingly we use Facebook Pixel to display our advertisements only to those Facebook users who showed some kind of interest in our online offer or who have specific characteristics (for e.g. interest in specific topics or products determined on the basis of visited websites) which we transmit to Facebook (so called “custom-audiences”). With the help of Facebook Pixel likewise we want to ensure that our Facebook Ads fit the potential users’ interest and don’t bother them. By comprehension if users were forwarded to our website after a click on a Facebook advertisement we can evaluate the efficiency of Facebook Ads for statistic and marketing research purposes (so called “conversion”).

The collected data is anonymous to us, so they don’t provide inference to the identity of users. However the data is stored and handled so a connection to the respective user’s profile is possible and Facebook can user the data for own advertisement purposes in accordance to Facebook’s data use policy (https://www.facebook.com/about(privacy/).

This data can enable Facebook and its partners to display advertisements on and off Facebook. The data processing accompanying the use of Facebook Pixel occur because of our predominantly legitimate interest in evaluation, optimisation and economic operation of our online offer and advertising measures.

Usually the information generated by Facebook is transmitted to a server of Facebook and stored there; this may also involve transmission to the servers of Facebook Inc. in the U.S.

2. You can activate and deactivate this module to grant or revoke your consent for usage with the cookie-consent-tool implemented on the website.

3. Legal basis for the processing of Your data is Art. 6 (1) sentence 1 lit. f DSGVO (GDPR).

1. Google Maps

1.1 On this website we use the offer of Google Maps. Thereby we can display interactive maps directly on the website and grant the comfortable use of the map-function. This represents a legitimate interest in accordance with Art. 6 (1) sentence 1 lit. f DSGVO (GDPR).
The contents are integrated in “mode of enhanced data protection” so no contents about you as a user are transmitted to Google since you have not activated the contents. Only when you activate the contents the data mentioned in the following paragraph are transmitted. We do not have any influence on this transmission.

1.2 By visiting the website Google obtains the information that you have visited the respective subpage. Further the data mentioned in III. of this policy will be transmitted. This takes place regardless of whether Google provides an user account which you are logged in or it does not exist any account. If you do not wish to be connected with your profile at Google you have log out before activating the button. Google storages your data as usage profiles and uses it for poses of advertisement, marketing research and/or needs-based design of it’s website. This evaluation occurs especially (also for users which are not logged in) to obtain needs-based advertisement and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

1.3 You will get further information about purpose and volume of data collection and it’s processing by the plug-in provider in the privacy policy of your provider. There you also get further information about rights regarding this and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy.

2. Google Tag Manager

2.1 This website uses Google Tag manager. With this service website-tags can be managed via a surface. Google Tag Manger only implements tags. That means: no cookies will be used and no person-referred data will be collected. Google Tag Manager releases other tags which collect data. But Google Tag Manager don’t accesses to these data. You can activate and deactivate this module by the website implemented cookie-consent-tool and thereby give or revoke your consent to the use of the data. Further information about Google Tag Manager you’ll find at:

http://www.google.de/tagmanager/faq.html and http://www.google.de/tagmanager/use-policy.html

2.2 By visiting the website Google obtains the information that you have visited the respective subpage of our website. Further the data mentioned in III. of this policy will be transmitted. This takes place regardless of whether Google provides an user account which you are logged in or it does not exist any account. If you are logged in in Google your data will be assigned to your account directly. If you do not wish to be connected with your profile at Google You have log out before activating the button. Google storages your data as usage profiles and uses it for poses of advertisement, marketing research and/or needs-based design of it’s website. This evaluation occurs especially (also for users which are not logged in) to obtain needs-based advertisement and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

2.3 You will get further information about purpose and volume of data collection and it’s processing by the provider in the privacy policy of your provider. There you also get further information about rights regarding this and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy.

3. YouTube

3.1 We have implemented YouTube videos in our online offer which are stored at http://www.YouTube.com and can be played directly on our website. These are all integrated in “enhanced privacy mode” so no data about you as a user is transmitted to YouTube if you don’t play the videos. Only if you play the videos data named in the following paragraph is transmitted. We don’t have any influence in this transmission.

3.2 By visiting the website YouTube obtains the information that you have visited the respective subpage of our website. Further the data mentioned in III. of this policy will be transmitted. This takes place regardless of whether Google provides an user account which you are logged in or it does not exist any account. If you are logged in in Google your data will be assigned to your account directly. If you do not wish to be connected with your profile at Google you have log out before activating the button. YouTube storages your data as usage profiles and uses it for poses of advertisement, marketing research and/or needs-based design of it’s website. This evaluation occurs especially (also for users which are not logged in) to obtain needs-based advertisement and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.

3.3 You will get further information about purpose and volume of data collection and it’s processing by YouTube in the privacy. There you also get further information about rights regarding this and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy.

4. Live-Chat-System (Zendesk)

4.1 On this website we use a live-chat-system of Zendesk International Ltd., 55 Charlemont Place, Saint Kevin’s, Dublin D02 F985 Ireland. So you can communicate live with a customer adviser on our website. This represents a legitimate interest in accordance with Art. 6 (1) sentence 1 lit. f DSGVO (GDPR).

4.2 Zendesk uses user’s data to technical processing of communication between you and us via live-chat-system and don’t transmit it to third parties. A pseudonymous use of the system is possible. In the process of communication it can be necessary to collect other data (name. address). The use of the live-chat-system is optional and serves for improvement and acceleration of our customer service.

If users don’t agree with data collection over the external system of Zendesk and with data storage in the external system of Zendesk, we offer alternative ways of contact such as email, phone, fax or post to reach in booking requests.

4.3 You will get further information about purpose and volume of data collection and it’s processing by Zendesk in the privacy. There you also get further information about rights regarding this: https://www.zendesk.de/company/customers-partners/privacy-policy/.

On our website social-media-buttons of social networks are used. This serves to protect our legitimate interests in the optimal marketing of our offer, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO (GDPR). To increase the protection of your data at the visit on our website, these buttons are not integrated into the page without restrictions as a plugin but only with the use of a html-link. This integration grants that no connection with the servers of the providers of the respective social network will be established when you call up a page of our website that contains such buttons.

If you click onto a button a new window of your browser opens and accesses the corresponding page of the service provider on which you can press the like-button or share-button (if necessary after entering Your login data).

For the purpose and scope of the data collection and the further processing and use of the data by the providers on their pages, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the data protection information of the providers:

• Facebook Inc., http://www.facebook.com/policy.php
• Google Inc., http://www.google.com/intl/de/+/policy/+1button.html
• Instagram Inc., https://instagram.com/about/legal/privacy/
• YouTube LLC, https://www.youtube.com/intl/de/yt/about/policies/

If personal data of yours is processed, you are a data subject within the meaning of the GDPR and you are entitled to the following rights vis-à-vis the controller:

• Right to information (Art. 15 DSGVO) (GDPR)
• Right to rectification (Art. 16 DSGVO) (GDPR)
• Right to erasure (Art. 17 DSGVO) (GDPR)
• Right to restriction of processing (Art. 18 DSGVO) (GDPR)
• Right to information (Art. 19 DSGVO) (GDPR)
• Right to data portability (Art. 20 DSGVO) (GDPR)
• Right to object (Art. 21 DSGVO) (GDPR)
• Right to revoke the declaration of consent under data protection law (Art. 7 (3) DSGVO) (GDPR)
• Right to complain to a supervisory authority (Art. 77 DSGVO) (GDPR)

Google Analytics

• Name: Google Analytics
• Provider: Google LLC
• Purpose: Cookie from Google for website analytics. Generates static data about how the visitor uses the website to provide you with a better visitor experience.
• Privacy Policy: https://policies.google.com/privacy
• Cookie Name: _ga, _gat, _gid
• Cookie lifetime: 2 years

Google Tag Manager

• Name: Google Tag Manager
• Provider: Google LLC
• Purpose: This is a tag management system for managing JavaScript and HTML tags used to track and analyze websites.
• Privacy Policy: https://policies.google.com/privacy
• Cookie Name: _ga, _gat, _gid
• Cookie duration: 2 weeks

YouTube

• Name: Youtube
• Provider: Google LLC
• Purpose: YouTube is a video service that allows users to watch, share, comment and upload videos. The video service can be accessed on PCs, laptops, tablets and via cell phones.
• Privacy Policy: https://policies.google.com/privacy
• Cookie Name: remote_sid, yt-remote-connected-devices, yt-remote-device-id, __sak
• Cookie Runtime: Persistent

Zendesk

• Name: Zendesk
• Provider: Zendesk
• Purpose: Provide a support chat
• Privacy Policy: https://www.zendesk.de/company/agreements-and-terms/privacy-notice/
• Cookie Name: __zlcmid
• Cookie Runtime: Persistent